Customer Testimonials

Very friendly staff! Completely explained what services were done and outcomes. I liked that they took before and after photos of my car.

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Allison has been good to me, she has great customer service- when they say they for the people “with not so good credit” they really are, I was afraid to go and she her because I knew my credit wasn’t all that great but she helped me get out of my oldie car and got me into a 2019 car. I really appreciate everything she did for me. This was the fastest car buying experience ever ! I will refer my family and friends to go and see her ! Thank you Chase for making all the paperwork go as smoothly as ... Read More

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DealerRater - Mar 27, 2023

Allison has been good to me, she has great customer service- when they say they for the people “with not so good credit” they really are, I was afraid to go and she her because I knew my credit wasn’t all that great but she helped me get out of my oldie car and got me into a 2019 car. I really appreciate everything she did for me. This was the fastest car buying experience ever ! I will refer my family and friends to go and see her ! Thank you Chase for making all the paperwork go as smoothly as possible- with everyone I encountered just felt like family there. Thank you Ryan for making the car super shiny and clean- I told him no need make it fancy because my car that I’m trading in wasn’t that pretty, he said this is the job he took and making your new car look good when leaving their dealership is what he takes pride in. Thank you Kia Leeward and Ohana Auto Credit for making everything goes as easy as you say. Thank you Mike for helping in everything- Aloha !

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I am giving my most fair rating I can. Frankly, I do not know how this place has over a 4 star rating. They advertised a vehicle for a price, then once we got there and expressed interest, they told us it was an error even tho it was advertised on multiple websites(Carfax, their own website, and military websites). They ended up charging +$1k more. They also stated they just received the vehicle and were just finishing the vehicle which was a lie based on information provided by Carfax(had it from a month prior, fixed and detailed). All in ... Read More

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DealerRater - Feb 3, 2023

I am giving my most fair rating I can. Frankly, I do not know how this place has over a 4 star rating. They advertised a vehicle for a price, then once we got there and expressed interest, they told us it was an error even tho it was advertised on multiple websites(Carfax, their own website, and military websites). They ended up charging +$1k more. They also stated they just received the vehicle and were just finishing the vehicle which was a lie based on information provided by Carfax(had it from a month prior, fixed and detailed). All in all we managed to still get a vehicle for a decent price, but was gouged for more by this place. On top of that, after a week of owning the car, they never called or followed up with providing a safety registration sticker that was promised by Chase, one of their finance representatives there. With over a 800 credit rating, the best they did was a 9%+ APR with a $6,000 down payment. I would side with not going to this place for any military family looking for help for a vehicle. You will get taken advantage of when you are in a pinch for a vehicle.

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I cannot give this enough stars! I went in just to look. Lesley was very chill and laid back. I was straight from the beginning about what I was there for. I never once felt pressured to buy. EVER. He even told me that what I was looking at he wasn’t sure they had it on the lot, as the ones they had were already sold. That still didn’t stop him from letting me look at the different trim levels to see what exactly was in each. Well, I looked at the X-Line trim. And I fell in ... Read More

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DealerRater - Sep 18, 2022

I cannot give this enough stars! I went in just to look. Lesley was very chill and laid back. I was straight from the beginning about what I was there for. I never once felt pressured to buy. EVER. He even told me that what I was looking at he wasn’t sure they had it on the lot, as the ones they had were already sold. That still didn’t stop him from letting me look at the different trim levels to see what exactly was in each. Well, I looked at the X-Line trim. And I fell in LOVE. It had the features I wanted and more. Not to mention the interior color was everything I didn’t know I wanted. Mike (the GM) made my day, that specific car was available. I wanted it. The next morning we started on the process. We had an approval within 30 minutes. Great interest rate. Payments where we wanted them. Put the deposit down to hold it, we were putting the money down anyway, until we could both go in after work to sign. Lesley told me to let him know when we were on the way so he could start getting everything ready. When we arrived, the car was already detailed and full with gas. We signed a few documents for credit pulls ect. Got insurance set up and signed all of our paperwork within a hour. Lesley took the time to show me all of the features the car had. Mike did everything in his power to make sure that everything went as smooth as possible. They let me leave my rental in the back as the car rental location was already closed, and when I went in the next day to get it , Mike sat and talked story with me for a while. Both Mike and Lesley texted me afterwards to make sure everything was going good with the car and to make sure I didn’t have any questions or needs. The best part of the whole experience was, THERE WAS NO PRESSURE TO PURCHASE. if I would have wanted to take a few days, or look on every car on the lot. I don’t feel like it would have been a problem. They both made me feel like a part of their family and I couldn’t have found a better duo! Definitely check them out! Thanks Mike and Lesley! -Sabrina A.

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BIG shoutout the Marco Calatrava and Arsenio for helping us purchase our dream car! Marco made the process was easy and we were on our way. Excellent customer service and very funny and friendly! We appreciate everything! Highly recommend Kia Waipahu!

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Terrible service, disrespectful staff and a car that came out worst then what it went in!

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Thank you so much Mike, Alli and Chance for helping me and my family get reliable transportation the suit our needs. They really have our interest at heart. No misleading agenda like I’ve experienced else where, this place and their staff purely have the spirit of aloha!! Mahalo nui loa to the staff at Aloha Kia in Waipahu!! Cheeeehooooo! Yesssuah blessah!! Gods grace is sufficient for us all!🤙🏼🤙🏼🤙🏼

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We can’t say enough wonderful things about Darby! From the moment we contacted him to the day we picked up our car he was professional, honest, informative, answered all our questions and addressed all our concerns. Love our new Soul and would refer Darby, without any hesitation, to anyone we know who is looking to buy. Mahalo!

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Been going to Waipahu Kia for last 7 years and always getting excellent service from Frank Empron, our go to service advisor. Always prompt and honest. Well, this time the damage on our Soul wasn't worth repairing, so unexpectly had to face the stress of finding a replacement, during this difficult times of a pandemic. So, as my wife was getting the bad news, I was waiting with my special needs son and talking story to Sales associate Darby Collado. I've been hearing the nightmares of customers at other dealerships waiting months for the car, and that wouldn't ... Read More

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DealerRater - Apr 19, 2022

Been going to Waipahu Kia for last 7 years and always getting excellent service from Frank Empron, our go to service advisor. Always prompt and honest. Well, this time the damage on our Soul wasn't worth repairing, so unexpectly had to face the stress of finding a replacement, during this difficult times of a pandemic. So, as my wife was getting the bad news, I was waiting with my special needs son and talking story to Sales associate Darby Collado. I've been hearing the nightmares of customers at other dealerships waiting months for the car, and that wouldn't be an option during this crazy times. Long story short, we met manager Mike Camara, a shipment was arriving the next day, and we drove out with a new brand new Seltos, without any interrupts of our already chaotic life. They were both very professional, never pushy, and accomodating! I highly recommend this place to anyone. Their service, sales, and finance departments have exceeded my expectations.

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Darby Collado and Sales Manager Arsenio Blan was super nice and helpful. They helped us pick out a great car. The whole staff were very friendly and welcoming. We always had bad experiences in the past with other dealerships but this was by far the best experience we had. And Darby presented us with a great deal the first time he negotiated. I would definitely recommend buying a car from Aloha Kia in Waipahu.

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Paul was awesome! He really took his time in finding a right car for us. He really gave us a good deal on our car and was super friendly. He gave us amazing service and would totally recommend him! Kevin was awesome too! He really took the time to show us the different options and really listened to our needs. And when he wasn’t there he made sure we were in good hands. -Kevin&Alisha

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Outstanding service. Paul Feliciano is very knowledgeable and helpful. He was able to answer all the questions we had and helped us select the right car for our little family.

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Ivy was very helpful and accommodating, She is very pleasant and was able to help us with our offer and she’s so patient. Great job Ivy!

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For my first time at this dealership the staff were very welcoming and friendly. Due to the pandemic many dealerships have opted to have appointments made to view or test drive a vehicle. My experience with that was relatively hassle free but I did have to make a call. Going into an appointment I knew what I wanted and the process of a test drive and then negotiating a price went rather smoothly. Overall I made a purchase that the dealer was willing to accommodate and I have been very pleased with the experience.

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Paul Feliciano was pleasant and helpful. Was able to make an offer dealer accepted. They were polite and listened to my concerns and did their best to address them.

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Lesley, Chris they both were very friendly, nice and informative. Thye made the entire paper works very smooth and quick. Couldn't have asked anything more.

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Kevin did a great job on helping me get the perfect car that fits my needs, very helpful and outstanding. I will most definitely refer friends to aloha Kia. 🤙🏾

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Paul Feliciano provided me excellent customer service and was most helpful. After a week of going in full circle.. I contacted Paul and he was really the only person that helped me and he was very transparent.

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Great Customer Service..went shopping for a car text drive 2 different cars Nero and spotage..and ended coming home with the 2020 Spotage...Thanks Kevin for a great experience and being so patient with me ..trough the whole process ..Aloha

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Pleasure to buy a car here! They are uniquely friendly, professional, and honest compared to other dealerships on island. No haggle! Highly recommend! I must have visited a dozen or more dealerships upon moving to Oahu, and Aloha Kia in Waipahu was my last stop, and I drove away happy. I felt like I was buying from friends. No pressure, no haggling, just minor friendly negotiations about what would make me happy, and what I can afford. Chris and Aaron were the absolute best. I couldn't believe what a relaxing atmosphere this team managed to put together! Seriously, they ... Read More

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DealerRater - Jan 14, 2021

Pleasure to buy a car here! They are uniquely friendly, professional, and honest compared to other dealerships on island. No haggle! Highly recommend! I must have visited a dozen or more dealerships upon moving to Oahu, and Aloha Kia in Waipahu was my last stop, and I drove away happy. I felt like I was buying from friends. No pressure, no haggling, just minor friendly negotiations about what would make me happy, and what I can afford. Chris and Aaron were the absolute best. I couldn't believe what a relaxing atmosphere this team managed to put together! Seriously, they really worked hard to make me feel like I was comfortable with the deal, because at the end of the day it is a business transaction, but they knew how to make it feel less stressful. I could write a ton more, but suffice it to say, I'd send my friends and family here if I had any on island. Wish I could've afforded that Niro Plug-in, guys!!! Haha! Ended up in a Niro Hybrid, and we are super happy with it. It has a nice 6-speed automatic (not that ridiculous CVT like most other hybrids) and it's unbelievable that it actually gets 51mpg/city! I drive it in sport mode most of the time and still that hybrid powertrain manages to stay economical. It's a true feat of engineering. Car handles amazingly, too. Like a nimble sportscar; no under or oversteer, goes where you point it. Acceleration in sport mode is fairly nice with the electric motor assist at launch. Combined hp of 160, not too shabby for the price tag. Overall, we're really happy. Glad I leased, though, because that plug-in hybrid would be the way to go if buying. Thanks guys for actually talking me out of it!!! HAHA!

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Staff was extremely friendly and helpful. Went in for a test drive and quote -and walked out with the best SUV. Joe and Paul did an awesome job working with my budget. This duo did everything in their willpower to get my the beat deal possible and I greatly appreciate it. I highly recommend going to this store if you’re in the market for an vehicle. Ask for Paul and Joe! You’ll be impressed with their service.

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Staffs were very friendly and helpful. Thanks! To Ivy & Chris! Never been much happier in getting the car that I’ve always wanted! Thank you!

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